Help Page + FAQ
How can I pay for my order?
We accept payments from Visa, MasterCard, American Express or regular bank account payments - all through PayPal, a service you do not need to sign up for to use! We currently do not accept cash or check.
How long will my order take to arrive?
For UK, orders will be delivered within 3-5 working days. International orders will take 10 working days. Please during very busy periods allow up to 15 days for delivery.
Over xmas, how long will my order take to arrive?Over xmas, we use next day delivery for U.K. orders and 2 days delivery for international orders. That is also a free service, and it comes with a tracking number, that we will email you, so you know where it is at all times
How much is postage?
None, it's free. We have a free worldwide shipping cost policy and our customers love it. We ship to any country completely free of charge. We can do that because you are buying directly from us.
Do you ship worldwide?
Yes, and it's free.
Will I get a tracking number for my shipment?
Yes! You will receive a confirmation email with a tracking number about 1-2 business days after your order is placed. Make sure you also check your SPAM folder just in case our email gets stuck there.
What happens if the item i want to purchase is sold out?
Apologies for this but the item you like is so popular all stock is gone now. However there might be a posibility that there is a small quantity of that design still available physically on some of our stockists or we might have one last copy left in our store. In any case, it might be worth it for you to email us your request at firstname.lastname@example.org and we can tell you what are your chances of owning this popular design.Also keep an eye out on Facebook and Twitter for updates.
Can I return or exchange an item I have ordered?
Returns are accepted on our online shop within 14 days of receipt for u.k. orders and 21 days for international orders. The returned item must be in the same state as it was sent, that means not worn, washed or altered. You can return your item by post or at our shop, in both cases the address is: 102 Sclater st. London E1 6HR, U.K.
How your sizing works, what s/m means?We use different sizing parametres depending on the garment. Some use the usual uk sizing (uk8, uk10...), others are one size, "one size" fits uk8 to uk12 or uk14, this is due to elastic waists or due to the stretchy material used on the garment. we guarantee "one size" will look "your size" when its on, it's not a oversized garment. S/M fits a uk8 to uk10 and M/L fits uk10 to uk12 or uk14 in some exceptions.
How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Do I need a PayPal account to purchase from this store?No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
You are welcome to get in touch with us via our facebook or twitter pages however if you would prefer to email click on the "Contact" link
Contact us for all further inquiries